Shipping & Delivery
Shipping costs
We offer the following shipping options:
- Standard shipping (Germany): €4.90 (Delivery time: 3-5 working days)
- Free shipping: From an order value of €150.00
Delivery time
Your order will be processed within 1-2 business days. The stated delivery times apply from the date of shipment.
Shipment tracking
After your order has been shipped, you will receive an email with the tracking number to track your shipment.
Notice
Please note that international orders may be subject to additional customs duties or import taxes, which are the responsibility of the recipient.
Cancellation policy
Right of withdrawal: You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise your right of withdrawal, you must inform us (Moritz Lenk, Kleinreinsdorf 79, 07987 Mohlsdorf-Teichwolframsdorf, Germany) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but this is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired. Consequences of withdrawal: If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs arising from your choice of a delivery method other than our cheapest standard delivery option), without undue delay and at the latest within fourteen days from the day on which we receive your notification of withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement.
We may refuse reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.